Online Customer Center

Our online customer service center has a way for you to get in touch with just the person you need for your FGUA business. Choose from one of the following options or contact us.

Mandatory notice per Florida Statute 668.6076:
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

CUSTOMER SERVICE:

To set up an account with FGUA, contact your local customer service office (see below) and have ready:

1. - Name(s) to place on the account
2. - Service address
3. - Billing address
4. - Account holder's driver's license
5. - Last four digits of account holder’s Social Security number
6. - Proof of address (closing forms, title deed, lease, etc.)
7. - Deposit in the form of check or money order. This fee may be waived if you have a letter of credit from a previous utility faxed to your FGUA customer service office. To qualify, you must have had at least 12 months of service and no more than 3 late payments with the previous utility. The following table explains the deposit schedule:
   

   Golden Gate Deposit:	$182
   Lehigh Deposit:	$150 (water/sewer)
   	$80 (water only)

To disconnect service or change a billing address, contact your local customer service office.

Questions about service hookups, disconnects, billing inquiries or address changes? Visit or contact your local customer service center or get in touch with your Community Service Representative:

Golden Gate Community Services Representative: Dieudonne Thomas
Email Golden Gate Customer Service
407/629-6900 Telephone

Lehigh Acres Community Services Representative: Barbara Kerby
Email Lehigh Acres Customer Service
239/368-1615 Telephone

For after hours emergencies and bill inquiries, please call 866/866-4382. This number is also available on your water bill.

Customer feedback

You're important to us! We'd like your feedback on our site and our customer service. Please use our feedback form.

FGUA E-Z Pay Electronic Debit Payment Program

Take the hassle out of writing a check for your water utility bill. Download our E-Z Pay brochure for information and a handy enrollment form.

COMMUNITY SERVICES TEAM

Community Services Manager: Yvette Hartsfield 407/629-6900 Telephone

Poinciana service area customers should now contact Toho Water Authority for all emergency, customer service and billing inquiries during the day and after hours at 863-496-1770. This is the new customer service office number. For more information about Toho Water Authority, please visit their web site at www.tohowater.com

Golden Gate Community Services Representative: Dieudonne Thomas
Email Golden Gate Customer Service
407/629-6900 Telephone
11985 Collier Blvd, Suite 7
Golden Gate, FL 34116
Map it

Lehigh Acres Community Services Representative: Barbara Kerby
Email Lehigh Acres Customer Service
239/368-1615 Telephone
1229 Homestead Road N
Lehigh Acres FL 33936-6003
Map it

CONSTRUCTION SUPPORT:

Inquire about a construction project

Contact our construction supervisors for up-to-date information on current FGUA improvement projects.

PRESS AND BOARD ACTIVITIES:

Public records requests

Complete our online form to begin your FGUA public records request.