Customer Center

You’re in the right place to help us provide for your water needs.

Under Florida law (Statute 668.6076), e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send e-mail to this entity. Instead, contact your local customer service office by phone or in writing.

Account Setup

To set up an account with the FGUA, you will need to complete a new account form, pay a deposit and have ready the following items:

  • a social security number (the last 4 digits are recorded)
  • legal Government issued ID (including driver’s license, passport, military ID, green card or other Governmentally issued ID)
  • billing address and a mailing address if different from billing
  • proof of authorized occupancy (closing forms, title deed, lease)*
  • telephone number if available
  • email address (optional)

*If the owner of the property comes to the customer service office with a new tenant and can provide proof or authorized occupancy and identification, he/she may sign the service initiation form authorizing a tenant to open an account. In this circumstance the tenant would not be required to present proof of authorized occupancy.

A deposit and connection fee is required for service. This information will be updated on our website soon. In the meantime, please contact your local customer service office for details by clicking here.

Balance Inquiries/Pay by Phone

Balance inquiries and payments can be made anytime by calling our automated payment system at 1- 855-396-1256. A major credit card, debit card or check is required.

E-Z Pay

Save time and money with E-Z Pay. Download the FGUA E-Z Pay Authorization Agreement
and your account will automatically be paid every month.

Service Disconnect

To disconnect service, fill out a request to terminate service and contact your local customer service office. To change a billing address, contact your local customer service office.

Office Hours/Holiday Schedule

FGUA Office Walk-In Hours Phone Number Phone Hours Emergency Phone Hours
Golden Gate 8:00am to 5:00pm
M-F
1-239-455-1583 8:00am to 5:00pm
M-F
5:00pm to 8:00am
M-F and 24 hrs a day SAT/SUN
Lady Lake (Former Aqua Utilities) 8:00am to 5:00pm
M-F
1-877-657-8889 8:00am to 5:00pm
M-F
5:00pm to 8:00am
M-F and 24 hrs a day SAT/SUN
Lehigh Acres 8:00am to 5:00pm
M-F
1-239-368-1615 8:00am to 5:00pm
M-F
5:00pm to 8:00am
M-F and 24 hrs a day SAT/SUN
North Fort Myers 8:00am to 5:00pm
M-F
1-239-543-1005 8:00am to 5:00pm
M-F
5:00pm to 8:00am
M-F and 24 hrs a day SAT/SUN
Pasco Systems 8:00am to 5:00pm
M-F
1-727-372-0115 7:00am to 7:00pm
M-F
7:00pm to 7:00am
M-F and 24 hrs a day SAT/SUN

All FGUA offices are closed on the following holidays:

  • New Years (Jan. 1)
  • Dr. Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day (July 4)
  • Labor Day
  • Veteran’s Day
  • Thanksgiving Day/Black Friday
  • Christmas Day