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October 3 Service update:
The Florida Governmental Utility Authority (FGUA) continues restoring services to areas affected by Hurricane Ian last week. Customers calling their local Customer Service Office may still experience longer than normal hold times during the service recovery process. Before reporting any outages or requesting updates from your local Customer Service Office, please review the FGUA Outages and Notices Page for the status of any reported outages. If your issue is not reported please call your local Customer Service Office or report the outage using the E-mail Contact Form. If your area is under an advisory, please follow appropriate water boiling procedures for water used for drinking and cooking.
Please note that FGUA is prioritizing restoring service to customers, so non-emergency requests may face slight delays. We appreciate your understanding.
The FGUA Pasco Customer Service Office is open again to the public. The Fort Myers Office and Lady Lake Offices remain closed.
Lehigh Acres Customers:
We understand some of our customers have received an automated message from Lee County that all the county is under a Precautionary Boil Water Notice Advisory. The FGUA Lehigh Acres System is a separate utility system, and is not under a Boil Water Notice advisory at this time. Customers may use water as desired. Customers with questions may call the FGUA at (239) 368-1615, or visit us online at fgua.com. Thank you.
Important messages from the FGUA Staff
Find complete information about any outage & notification HERE
For compete archive, go to the LATEST NEWS page
Find information on how you can be more efficient when it comes to YOUR water usage. Visit the SUSTAINABILITY Page
Find out how much water you use. This will take you to a new website, courtesy of SWFWMD.
Visit the Florida Department of Environment Protection website for more tips about saving.
The FGUA is committed to educating citizens and school aged children about the importance of water and utilities in their communities.
Beginning in 2010, the FGUA has an AWWA recognized outreach program in collaboration with Pasco County Utilities for elementary school students. This program is open to Kindergarten through 5th grade students in Pasco County. In order to participate, elementary schools teachers must register.
Click Here to open the Watercontest.org website.
Throughout the state, the FGUA has representatives that are available to give presentations to school aged children or community groups. Topics included have ranged from wetland restoration, how water is used in manufacturing, to how wastewater is processed and the budgeting process. If you’re interested in a presentation, please contact us.
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