The Florida Governmental Utility Authority is a special purpose government utility that provides water and wastewater services to nearly 100 systems and approximately 120,000 customer connections throughout the state of Florida.

FGUA VISION STATEMENT: The FGUA will be a widely recognized and utilized long-term partner with communities in providing high-value, cost-effective utility services.

FGUA MISSION STATEMENT: The FGUA provides communities with high-value, cost-effective utility management alternatives under a public governance structure that protects public health and safety, meets regulatory requirements, and maximizes customer service quality.

FGUA VALUE STATEMENTS:

• Customer Service: The FGUA holds “Customer Service” as a key value and demonstrates this value through practicing proactive communication and listening to ensure thorough understanding of the customer’s needs. This attention to service includes both internal and external customers. Issues are addressed in a timely manner, and service actions are taken until needs are met. Service delivery is positive and consistent.
• Leadership: The FGUA values strong, principled leadership. This value is evidenced by setting a clear vision and providing the tools necessary to produce high-quality products and services.
• Efficiency (Cost & Outcome) and Effectiveness: The FGUA values being strong stewards of the environment and resources, which includes judicious allocation of financial, time, and human resources.
• Adaptability: The FGUA places high value on the ability to anticipate, analyze, and respond to constant change while providing quality service.
• Teamwork and Partnership: Experts working collaboratively to meet a common end goal. Acknowledging the diverse elements at play in providing strong utility services and solutions, cross-functional teamwork is employed. FGUA is known for striving for mutually beneficial outcomes. Those contracted to provide services (operational, maintenance, billing, service, administrative, legal) regularly go the extra mile for others.
• Integrity, Respect and Honesty: Integrity is evidenced by consistent, truthful, fair interactions. Those involved with the FGUA believe that “integrity” is evidenced by what we do when no one is watching.
• Quality: We provide high-quality services that meet or exceed evolving customer and regulatory expectations (clean water, lack of odor, responsiveness) in an efficient and effective manner.