FGUA home

Contact Us

The FGUA has a variety of ways that you can get in touch with us.  You can contact us electronically, by phone, mail, or even fax. In order to get the information that you need, please select from the options below.

Email

Thank you for taking the time to contact us. When using this form, please allow up to two business days for a reply. If your issue requires immediate assistance, please give us a call. We look forward to getting back to you soon.
 
This form should not be used to report any outages or service interruptions outside normal business hours. For after hours emergencies, please CALL your local office.
FGUA Customer Contact Form

Phone

Make a credit card payment using our automated phone system.

To make a payment by phone, you can use our automated telephone system 24 hours a day/7 days a week. To use this system, you will need to have an active account with the FGUA. Visa, Master Card, Discover credit cards, debit cards, and electronic checks can be used to make a payment with this system for any current bill. Please contact us directly at a customer service office for past due or final notice payments.

For payments by phone: 1-855-396-1256.


Customer Service

Our customer service offices are available to address any issues that you may have with your bill, establishing service, disconnecting service, water quality concerns, and any outages or service interruptions. To contact the correct location that serves you, please refer to the table below.

Counties ServedOfficePhoneFaxHours
Flagler (904) 990-1441 M-F, 8:00a – 5:00p
Hardee & LeeNorth Fort Myers(239) 543-1005(239) 543-2226M-F, 8:00a – 5:00p
LeeLehigh Acres(239) 368-1615(239) 368-7486M-F, 8:00a – 5:00p
PascoNew Port Richey(727) 372-0115(727) 372-2677M-F, 8:00a – 5:00p
All Other CountiesLady Lake(877) 657-8889
(352) 633-9700
(352) 633-9183M-F, 8:00a – 5:00p

Flagler County
Phone: (904) 990-1441
M-F, 8:00am – 5:00pm

Hardee & Lee Counties
North Fort Myers Office
Phone: (239) 543-1005
Fax: (239) 543-2226
M-F, 8:00am – 5:00pm

Lee County
Lehigh Acres Office
Phone: (239) 368-1615
Fax: (239) 368-7486
M-F, 8:00am – 5:00pm

Pasco County
New Port Richey Office
Phone: (727) 372-0115
Fax: (727) 372-2677
M-F, 8:00am – 5:00pm

All Other Counties
Lady Lake Office
Phone: (877) 657-8889
Phone: (352) 633-9700
Fax: (352) 633-9183
M-F, 8:00am – 5:00pm

Mail

Send your payment via check or money order through mail.

Payments

Customers who wish to mail a check or money order to pay their water or wastewater bill should send their payment to our Cape Coral billing center before their due date. Customers who wish to mail their payments should avoid sending cash.

For payments by mail:

Florida Governmental Utility Authority
P.O. Box ###### ***
Cape Coral, FL 33915

*** Please note that PO Boxes vary by FGUA system. Refer to top of your billing statement for the PO BOX number.

Special Note: If mailing payments, customers who are paying an initial deposit or disconnection balance should send their payment to their local customer service office. Please see next section for addresses.

Customer Service

Any general correspondence related to customer service and estoppel requests should be sent to the appropriate office that serves the account or region of interest.

Counties ServedOfficeMailing Address
Hardee & LeeFort MyersFlorida Governmental Utility Authority
9841 Bernwood Place Drive, Suite 120
Fort Myers, FL 33966
PascoNew Port RicheyFlorida Governmental Utility Authority
6915 Perrine Ranch Road
New Port Richey, FL 34655
All Other CountiesLady LakeFlorida Governmental Utility Authority
510 Hwy 466, Suite 104-A
Lady Lake, FL 32159

General Correspondence

All official business related to the FGUA should be sent to our main office in Orlando, FL. This includes, but is not limited to legal correspondence and/or government-to-government correspondence.

Counties ServedOfficeMailing Address
All FloridaOrlando
(Main Office)
Florida Governmental Utility Authority
c/o Accenture
9400 Southpark Center Loop, Suite 400
Orlando, FL 32819

Customer Service

Any general correspondence related to customer service and estoppel requests should be sent to the appropriate office that serves the account or region of interest.

Hardee County – Fort Myers Office
Florida Governmental Utility Authority
9841 Bernwood Place Drive, Suite 120
Fort Myers, FL 33966

Pasco County – New Port Richey Office
Florida Governmental Utility Authority
6915 Perrine Ranch Road
New Port Richey, FL 34655

All Other Counties – Lady Lake Office
Florida Governmental Utility Authority
510 Hwy 466, Suite 104A
Lady Lake, FL 32159

General Correspondence

All official business related to the FGUA should be sent to our main office in Orlando, FL. This includes, but is not limited to legal correspondence and/or government-to-government correspondence.

All Florida – Main Office
Florida Governmental Utility Authority
c/o Accenture
9400 Southpark Center Loop, Suite 400
Orlando, FL 32819

Emergency

Emergency Contact Info

For water or wastewater related emergencies, customers can call the customer service office. Our answering service will contact an on-call technician to address after hour emergencies. Please refer to the phone numbers above listed under the Customer Service heading.

Skip to content