The Florida Governmental Utility Authority (FGUA) is pleased to inform you that we are in the process of acquiring your water and/or wastewater utility from the City of Dunnellon. At this time, we’d like to introduce you to the FGUA and help answer any questions you may have about this transition.
What is FGUA?
We are a government entity and hold ourselves to a high standard in all areas of service and customer care.
We operate with transparency, subject to Florida’s public records and Sunshine laws.
We have a relationship with your local government and have been working closely with them throughout the acquisition process.
Because the FGUA is a government, our service rates are not driven by making a profit. Our rates are established to ensure that we can pay the debt for the system, the operation and maintenance costs and system improvements.
There are a few things that we want you to know as new customers with FGUA. Please be sure to read our Welcome Kit.
You Asked, We Listened…
The FGUA team had the pleasure of meeting with many residents in Dunnellon, holding THREE customer meetings this month. Thank you for attending. We appreciate the turnout and the hospitality, as the insights and questions that our customers bring to our attention allow us to properly address any challenges or opportunities, both during transition and month-to-month.
For those of you who did miss the meeting, we’ve provided a copy of the Welcome to FGUA presentation, providing important dates, account set-up instruction and contact information. Visit “Welcome to FGUA” Presentation Here
Please visit our revised Dunnellon Frequently Asked Questions (FAQ) document , which has been updated with many of the questions that we heard during our customer meetings.
Need to Contact Customer Support?
Lady Lake Office
510 Highway 466, Suite 204
Lady Lake, FL 32159
Hours of Operation: Mon-Fri: 8:00am to
Sat-Sun: Closed Major Holidays: Closed
24 hours a day/7 days per week.
Call (877) 657-8889
Learn more about us and what you can expect as a customer.
Have more questions? We have answers…
FGUA On-Site Payment Locations
FGUA offers a variety of payment options for customers. City Hall drop-off will not be an available option for physical drop-off, however, FGUA customers can make their payment using the Western Union/Amscot locations not only in Florida but anywhere in the United States.
There are three locations in the City of Dunnellon: