Proudly providing water and wastewater service to thousands of Floridians since 1999.

Frequently Asked Questions


Welcome to the FGUA Knowledge Base

You’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.

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Can I turn my meter off myself?

The meter is considered FGUA property and in order to protect you from any cost that may be associated with possible damage, etc., turning off the meter or tampering with the meter is not accepted FGUA practice. Some customers may choose to turn off the main house valve or install a valve just beyond the meter on the private property side if they are worried about water usage occurring when they are away, etc. Alternatively, you can also call the FGUA to turn off the meter. You may visit the “Contact Us” section for the customer service location that serves your county.

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