Proudly providing water and wastewater service to thousands of Floridians since 1999.

Frequently Asked Questions


Welcome to the FGUA Knowledge Base

You’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.

Water Droplet Cartoon with Idea Lightbulb

Can I receive a credit for a leak?

Residential customers who have experienced higher than normal usage resulting from a leak may qualify for an adjustment on their bill. In order to qualify, customers should have documentation supporting that a leak occurred and was fixed. This could be a plumber’s receipt and/or a receipt for parts from your local hardware store. To find out more about our leak adjustment policy, please contact your nearest FGUA office.

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