Frequently Asked Questions
Welcome to the FGUA Knowledge BaseYou’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.
Can I receive a credit for a leak?
Residential customers who have experienced higher than normal usage resulting from a leak may qualify for an adjustment on their bill. In order to qualify, customers should have documentation supporting that a leak occurred and was fixed. This could be a plumber’s receipt and/or a receipt for parts from your local hardware store. To find out more about our leak adjustment policy, please contact your nearest FGUA office.