Frequently Asked Questions
Welcome to the FGUA Knowledge BaseYou’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.
How do I disconnect service?
Customers wishing to terminate service must complete a termination of services request form. Please note that services can only be terminated by a tenant or by a homeowner who has sold their property. Existing homeowners may choose to have their service(s) disconnected. However, in systems where the FGUA has an active inactive utility account policy, those customers will still be billed for base charges in order to maintain availability of service. For more information about this, please see our termination of services section.