Proudly providing water and wastewater service to thousands of Floridians since 1999.

Frequently Asked Questions


Welcome to the FGUA Knowledge Base

You’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.

Water Droplet Cartoon with Idea Lightbulb

Why is my water discolored?

Water discoloration can be caused by several factors. Most often, discoloration occurs because water has not been used. Chlorine levels naturally decrease overtime, so as water remains stagnant in the pipes for several days, discoloration can occur. To rectify this, customers can simply run their water for a few minutes and it should flow clear again, as fresh water replaces the aged water. If this does not resolve the issue, there could be another issue resulting in the discoloration. Should this occur, please call your local office to schedule a field technician to visit the home.

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