Proudly providing water and wastewater service to thousands of Floridians since 1999.

Frequently Asked Questions


Welcome to the FGUA Knowledge Base

You’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.

Water Droplet Cartoon with Idea Lightbulb

What is a boil water notice?

If water service in your neighborhood needs to be interrupted to facilitate repairs to a water main, you may be requested to boil your drinking water as a precautionary measure. Customers will be notified when the Boil Water Notice is no longer in effect. Please visit the “Outages & Notices” for an FAQ on Boil Water Notices. You may also contact your local customer service office for more information or if you have additional questions.  Please visit the “Contact Us” section for the customer service location that serves your county.

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