Proudly providing water and wastewater service to thousands of Floridians since 1999.

Frequently Asked Questions

Welcome to the FGUA Knowledge Base

You’ve got questions. We’ve got answers to your most frequently asked questions. Please feel free to search for answers to existing questions on our site or explore our categories below. Think of a question that we haven’t answered here? Please feel free to contact us with your suggestion.

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What is an inactive account fee?

An inactive account fee is equal to the base fees for water and/or sewer service paid by open account holders and is billed monthly to every property owner regardless of usage. Base charges cover the fixed costs of the utility such as line maintenance, plant operations, acquisition, capital improvements and debt service. These costs remain regardless of whether or not usage occurs. When a utility account is opened at the property, either by the owner or a tenant, the account holder will pay the base fees and usage instead of the inactive fee. If a tenant vacates a property, the owner will be charged inactive fees.

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