Proudly providing water and wastewater service to thousands of Floridians since 1999.

Hurricanes 101

Hurricanes are nature’s most Severe Storms. While hurricane season runs from June 1- November 30, the most active part of the season is August-October. Knowing the serious warnings associated with hurricanes helps you to plan ahead for the safety and security of your property, your family, and your pets.

A hurricane watch is issued when a hurricane poses a threat to coastal areas, generally within 36 hours. Everyone in the area should listen for further advisories and be prepared to act promptly if a hurricane warning or evacuation order is issued. A hurricane warning is issued when winds of 74 mph or higher, or a combination of dangerously high water and very rough seas are expected in a specific coastal area within 24 hours. When a hurricane warning is issues, all precautions should be completed immediately. If the hurricane’s path is unusual or erratic, the warning may be issued only a few hours before the beginning of hurricane conditions.

Stay informed of storm warnings by listening to NOAA Weather Radio. NOAA Weather Radio broadcast National Weather Service warnings, watches, forecasts, and other hazard information 24 hours a day. A battery- or crank-powered radio is an essential part of any storm survival kit. Always be prepared to take action and consider any hurricane or tornado warning or watches to be serious and make plans to protect your family and property immediately.

Returning Home After Evacuation
If you had to leave your home, return only when local authorities tell you it is safe to do so, and return with caution. Structural damage, household dangers, and utility hazards may be present when you arrive. When you first return home, check the outside of your home for structural damage, then check inside. Always sniff for gas leaks and if you detect the odor or hear hissing gas, leave the property immediately and call the fire department using a cellular telephone or a neighbor’s phone. Always be aware, too, of rodents and wild animals that may have taken shelter in or around your home.

If you see sparks or frayed/damaged electrical wires in your house, or if you smell hot insulation, turn off the electricity at the fuse box or circuit breaker. Be careful not to stand in water—event a puddle—to touch your circuit breaker. If you need help checking your electricity or repairing it, call a professional electrician for help.

If you have been told by the FGUA or other authorities that sewer lines were damaged (or if you suspect so yourself), avoid using sinks, showers, or toilets and contact the FGUA immediately. If water pipes are damaged, turn off the water at the main valve and call a plumber for assistance.

If the disaster was widespread, the water utility service may have been damage or disrupted by the storm, or it may be operating with less pressure than usual. Therefore, listen to local television or radio stations for instructions about the safety of the water supply and whether you have to take special precautions such as Boil Water Notice before using the water. If you are unsure about the safety of the water, visit the FGUA “Outages and Notices” page at fgua.com, or call your local FGUA Customer Service Office and ask for or listen to emergency advisories.

The FGUA is committed to keeping your water supply safe during a catastrophic event. We issue Boil Water Notices to each household and business in the event extra precautions are needed, and we carefully inspect and test the water infrastructure and supply before we allow you to return to normal consumption.

You can always visit the FGUA “Outages and Notices” web page, or call our customer service office to get information, before, during, or after a natural disaster. At the end of a Boil Water period, you will be notified officially by the FGUA that it is okay to return to normal water use. If you experience a service outage, and it is not posted on the “Outages and Notice” web page, please call your local Customer Service Office serving you as listed on the table below:

Counties Served Office Phone
Flagler Flagler (904) 990-1441
Hardee and Lee Lee County (239) 543-1005
Lee (Lehigh Acres Customers) Lee County (239) 368-1615
Pasco New Port Richey (727) 372-0115
All Other Counties Lady Lake (877) 657-8889, (352) 633-9700

 

Please be advised that customers calling reporting service outages during or after severe weather may experience extended hold times or busy signals, due to high call volumes. Customers may also report their outages by submitting an online comment form on our website. An FGUA Representative will report and follow up on any forms reporting outages as quickly as possible.

It is important to get the right information at the right time during and after a hurricane, so listen carefully to your radio for weather warnings and information, and take proper steps to protect yourself, your family, and your pets when returning home.

Adapted from “Hurricane 101,” by Chris Floyd, American Red Cross and “Picking Up the Pieces After a Disaster,” by American Red Cross Services, www.redcross.org.

After the Storm

In the event of a water emergency, make sure you know how to protect yourself and your family. There are five different instances in which you may be required to boil water for safety.

Microbiological Contamination: Occurs when water samples show the presence of harmful bacteria

Zero or Negative Pressure: Occurs when we experience equipment failure or power outages, forcing the water to stop flowing.

Low Water Pressure: Usually results from cracked or damaged pipes that could potentially allow contamination to enter the public water or excess capacity issues.

Water Main Breaks/Interruptions: Boil Water Notices must be issued in these cases because there is a possibility of contamination due to a loss of water pressure.

Well Flooding: This occurs when the water supply well overflows, causing easy access for harmful bacteria.

To protect your family against potentially harmful bacteria in these rare situations, simply bring all water used for cooking or drinking to a rolling boil for one minute. These 60 seconds are enough time to effectively kill any active bacteria and make the water safe for cooking and drinking. As an alternative, you may use bottled water.

Your health is our greatest concern. If your residence or business is ever under a Boil Water Notice, you will be notified with a door hanger or through your local media outlets.

Skip to content