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Terms of Use


The Florida Governmental Utility Authority (FGUA) provides its web site for your convenience. By using the information, services and products available through this web site, you agree to be bound by all of FGUA’s terms and conditions of use as set forth herein. The terms and conditions set forth in the Terms of Use and Privacy Policy may be updated from time to time without notice to you. It is your responsibility to review it from time to time to be aware of any such change. Your continued use of this service will indicate your agreement to any such change. Please note that the FGUA is not responsible for the content or privacy practices of web sites whose contents are not controlled by the FGUA, whether the FGUA links to them as “outside sites” or not.

Public records

Florida has a very broad public records law. As a result, any written communication created or received by the FGUA officials and employees will be made available to the public and media, upon request, unless otherwise exempt. Furthermore, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact our office by phone or in writing.


Data transmission over the Internet is not guaranteed to be 100% secure. While we strive to protect your personal information, the FGUA cannot ensure or warrant the security of any information transmitted to us or received from our online products or services. Once we receive a transmission, we make our best effort to ensure it is secure on our systems.

Your responsibilities

You are responsible for all charges associated with connecting to the Internet. This may include, but not be limited to any charges from your Internet Service Provider (ISP) or from your mobile Internet carrier, if accessing our website through a mobile or cellular network. You agree that any telephone or other communications fees and charges incurred are your sole responsibility. The access number you use may not be a local phone call (even though it may be in the same area code as your phone number) and you may be subject to long distance fees or other charges. We advise you to check the local telephone service to verify whether your access number is a local charge and if additional communication fees may apply.

Prohibited uses

As a user of the FGUA’s web site(s) you agree to use this service only for its lawful, intended purposes. Use of this service for transmission, distribution, retrieval, or storage of any information, data, or other material in violation of any applicable law or regulation is prohibited. You also agree not to use the service to:

1. Provide false information or to impersonate someone else;
2. Distribute computer viruses, worms, or any software intended to damage or alter a computer system;
3. Violate any applicable local, state, national or international law

System and network security

Violations of system or network security of the service are prohibited, and may subject you to criminal and/or civil liability. The FGUA will investigate potential security violations, and may notify applicable law enforcement agencies if violations are suspected.
You may not attempt to circumvent the authentication procedures or security of any host, network, network component, or account to access data, accounts, or systems that you are not expressly permitted to access. You may not interfere or attempt to interfere with service to any other user.

Violation of terms of use

In the event of any violation of the terms contained herein, the FGUA reserves the right to suspend or terminate, either temporarily or permanently, any or all services provided. Users who violate terms contained herein may additionally incur criminal and/or civil liability. The FGUA may refer violators to civil or criminal authorities for prosecution.


You agree to indemnify and hold the FGUA and its subsidiaries, affiliates, telecommunications providers, service providers, officers, and agents harmless from any claim, liability, loss, expense or demand, including attorneys’ fees, related to a user’s violation of the terms and conditions or the use of the services and information provided at this web site.

Limitation of liability

In no event will the FGUA, its suppliers, its service providers, or other third party affiliates be liable for any damages whatsoever including but not limited to:

  • Direct, indirect, incidental punitive and consequential damages arising out of the use, inability to use, or the results of use of this service;
  • Any web sites linked to the service, the materials or information contained at any or all such sites;
  • Content anywhere on the internet, whether based on warranty, contract, tort or any other legal theory;
  • Including without limitation those damages resulting from lost profits, lost data or business interruption;
  • Aggregate liability of florida governmental utility authority or any of its suppliers, service providers, or third party affiliates.

In no event shall the FGUA be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products provided through this web site, even if fgua has been advised of the possibility of such damages. If you are dissatisfied with this web site, or any portion thereof, your exclusive remedy shall be to stop using the web site.


Users who are dissatisfied with the service should submit their concern via email to: info@fgua.com. Users must include their full name, telephone number, and a valid email address. Alternatively, users may submit their request in writing to our main office at:

Florida Governmental Utility Authority
C/O: Anser Advisory, part of Accenture
Attn: Community Services Manager
9400 Southpark Center Loop, Suite 400
Orlando, FL 32819

When applicable, users have the option of terminating their account in our online bill pay system. Users who have an account may request termination of their online account by contacting their local customer service office. Your online account termination will take effect within a reasonable amount of time after the FGUA receives your request. If a user’s conduct fails to conform to the letter or spirit of these terms and conditions, or if the FGUA believes the user’s conduct may create liability for its affiliates then that user’s service and/or online account will be terminated.

The FGUA reserves the right to restrict access of any user of this service and may at any time in its sole discretion with or without notice and with or without cause immediately deny access to the service. Otherwise, by continuing to use this website, users consent to be bound by our Terms of Use and Privacy Policy.

Disclaimer of warranties

This service is provided by the FGUA on an “as is” basis. Neither the FGUA nor its partners, providers, or affiliates make any representations or warranties of any kind, express or implied, as to the operation of the service, its contents, or any information made available by or through the service.

The FGUA disclaims all warranties, expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or any infringement. Furthermore, the FGUA does not warrant that use of the service will not be interrupted, available at any time or from any location, secured and error-free. Corrected defects are not warrantable and the service is not guaranteed free of viruses or other harmful components.


The FGUA does not endorse any of the products, vendors, consultants, or documentation referenced in this website. Any mention of vendors, products, or services is for informational purposes only.

Jurisdictional issues

The Terms of Use and Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida as it is applied to contracts entered into by residents of the State of Florida including the public records law (Chapter 119, Florida Statutes). You also consent to the exclusive jurisdiction of the state and federal courts in Leon County, FL, and you further consent to the exercise of personal jurisdiction of the courts therein.

If any provision(s) of the Terms of Use and Privacy Policy are found to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.
The FGUA’s failure to exercise or enforce any right or provision of the Terms of Use and Privacy Policy shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the FGUA in writing. You and the FGUA agree that any cause of action arising out of or related to this Terms of Use and Privacy Policy or the service must commence within the limitation period provided by Florida law; otherwise, such cause of action is permanently barred.

The section titles in this Terms of Use and Privacy Policy are solely used for the convenience of the parties and have no legal or contractual significance. These terms and conditions constitute the entire agreement between you and the FGUA with respect to the subject matter herein and supersede any and all prior or contemporaneous oral or written agreements. You may not assign this agreement to any other party.

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