Proudly providing water and wastewater service to thousands of Floridians since 1999.

Phishing

Dear FGUA Customers and Clients:

You may have received fraudulent emails to impersonate users and try to access our systems.

If you receive an email claiming to be from FGUA representatives or its contractors that seems suspicious, it may be a phishing email. A phishing email appears to be from a reputable source, but, it is sent from an outside party attempting to access your personal information by getting recipients to open an attachment containing malware or click on a link that redirects to a potentially dangerous website.

Some phishing emails may even contain a link to a website that looks like it was sent by FGUA and its contractors. Please be advised it is not a legitimate site or email. The website or email may ask for your username and password or try to install unwanted software on your computer. If you receive a message like this, you should delete it without opening any attachments or clicking any links.

Report Suspicious Emails, Phone Calls, Text Messages, or Webpages

FGUA takes fraud, scam, phishing and spoofing attempts seriously. Our team has taken action to address this concern. If you receive correspondence, you think may not be from FGUA, please report it immediately.

If you wish to report a suspicious email claiming to be from FGUA or its contractors that you believe is a forgery, please e-mail the FGUA at info@fgua.com, or fill out an e-mail comment form on our website at: https://www.fgua.com/support-center/contact-us/email/ and include the forward phishing e-mails and suspected forgeries.

Suspicious Emails or Webpages

To report a phishing or spoofed email or webpage:

https://www.fbi.gov/scams-and-safety/common-scams-and-crimes/spoofing-and-phishing

Suspicious Phone Calls or Text Messages

Report any suspicious phone call or text message to the Federal Trade Commission (FTC).

To report a phone call or text message visit ftc.gov/complaint and follow the onscreen assistant.

Personal/Business Computer Protection Tips:

Apple: https://www.apple.com/macos/security/

Windows: “Protect My PC from Viruses”: https://support.microsoft.com/en-us/windows/protect-my-pc-from-viruses-b2025ed1-02d5-1e87-ba5f-71999008e026

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