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Make a credit card payment using our automated phone system.
To make a payment by phone, you can use our automated telephone system 24 hours a day/7 days a week. To use this system, you will need to have an active account with the FGUA. Visa, Master Card, Discover credit cards, debit cards, and electronic checks can be used to make a payment with this system for any current bill. Please contact us directly at a customer service office for past due or final notice payments.
Our customer service offices are available to address any issues that you may have with your bill, establishing service, disconnecting service, water quality concerns, and any outages or service interruptions. To contact the correct location that serves you, please refer to the table below.
| Counties Served | Office | Phone | Fax | Hours |
| Flagler | (904) 990-1441 | M-F, 8:00a – 5:00p | ||
| Hardee & Lee | North Fort Myers | (239) 543-1005 | (239) 543-2226 | M-F, 8:00a – 5:00p |
| Lee | Lehigh Acres | (239) 368-1615 | (239) 368-7486 | M-F, 8:00a – 5:00p |
| Pasco | New Port Richey | (727) 372-0115 | (727) 372-2677 | M-F, 8:00a – 5:00p |
| All Other Counties | Lady Lake | (877) 657-8889 (352) 633-9700 | (352) 633-9183 | M-F, 8:00a – 5:00p |
Flagler County
Phone: (904) 990-1441
M-F, 8:00am – 5:00pm
Hardee & Lee Counties
North Fort Myers Office
Phone: (239) 543-1005
Fax: (239) 543-2226
M-F, 8:00am – 5:00pm
Lee County
Lehigh Acres Office
Phone: (239) 368-1615
Fax: (239) 368-7486
M-F, 8:00am – 5:00pm
Pasco County
New Port Richey Office
Phone: (727) 372-0115
Fax: (727) 372-2677
M-F, 8:00am – 5:00pm
All Other Counties
Lady Lake Office
Phone: (877) 657-8889
Phone: (352) 633-9700
Fax: (352) 633-9183
M-F, 8:00am – 5:00pm
Send your payment via check or money order through mail.
Customers who wish to mail a check or money order to pay their water or wastewater bill should send their payment to our Cape Coral billing center before their due date. Customers who wish to mail their payments should avoid sending cash.
Florida Governmental Utility Authority
P.O. Box ###### ***
Cape Coral, FL 33915
*** Please note that PO Boxes vary by FGUA system. Refer to top of your billing statement for the PO BOX number.
Special Note: If mailing payments, customers who are paying an initial deposit or disconnection balance should send their payment to their local customer service office. Please see next section for addresses.
Any general correspondence related to customer service and estoppel requests should be sent to the appropriate office that serves the account or region of interest.
| Counties Served | Office | Mailing Address |
|---|---|---|
| Hardee & Lee | Fort Myers | Florida Governmental Utility Authority 9841 Bernwood Place Drive, Suite 120 Fort Myers, FL 33966 |
| Pasco | New Port Richey | Florida Governmental Utility Authority 6915 Perrine Ranch Road New Port Richey, FL 34655 |
| All Other Counties | Lady Lake | Florida Governmental Utility Authority 510 Hwy 466, Suite 104-A Lady Lake, FL 32159 |
All official business related to the FGUA should be sent to our main office in Longwood, FL. This includes, but is not limited to legal correspondence and/or government-to-government correspondence.
| Counties Served | Office | Mailing Address |
|---|---|---|
| All Florida | Longwood (Main Office) | Florida Governmental Utility Authority C/O: Government Services Group, Inc. 280 Wekiva Springs Road, Suite 2070 Longwood, FL 32779-6026 |
Any general correspondence related to customer service and estoppel requests should be sent to the appropriate office that serves the account or region of interest.
Hardee County – Fort Myers Office
Florida Governmental Utility Authority
9841 Bernwood Place Drive, Suite 120
Fort Myers, FL 33966
Pasco County – New Port Richey Office
Florida Governmental Utility Authority
6915 Perrine Ranch Road
New Port Richey, FL 34655
All Other Counties – Lady Lake Office
Florida Governmental Utility Authority
510 Hwy 466, Suite 104A
Lady Lake, FL 32159
All official business related to the FGUA should be sent to our main office in Longwood, FL. This includes, but is not limited to legal correspondence and/or government-to-government correspondence.
All Florida – Main Office
Florida Governmental Utility Authority
C/O: Government Services Group, Inc.
280 Wekiva Springs Road, Suite 2070
Longwood, FL 32779-6026
For water or wastewater related emergencies, customers can call the customer service office. Our answering service will contact an on-call technician to address after hour emergencies. Please refer to the phone numbers above listed under the Customer Service heading.
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