Proudly providing water and wastewater service to thousands of Floridians since 1999.


We’re here to help! Below is information to help get you connected with us as quickly as possible.

Water Droplet Cartoon with Phone


To make a payment by phone, you can use our automated telephone system 24 hours a day/7 days a week. To use this system, you will need to have an active account with the FGUA. Visa, Master Card, Discover credit cards, debit cards, and electronic checks can be used to make a payment with this system for any current bill. Please contact us directly at a customer service office for past due or final notice payments.

For payments by phone: 1-855-396-1256.

Customer Service

Our customer service offices are available to address any issues that you may have with your bill, establishing service, disconnecting service, water quality concerns, and any outages or service interruptions. To contact the correct location that serves you, please refer to the table below.

Counties Served Office Phone Fax Day/Time
Flagler (904) 990-1441 M-F, 8:00a – 5:00p
Hardee & Lee North Fort Myers (239) 543-1005 (239) 543-2226 M-F, 8:00a – 5:00p
Lee Lehigh Acres (239) 368-1615 (239) 368-7486 M-F, 8:00a – 5:00p
Pasco New Port Richey (727) 372-0115 (727) 372-2677 M-F, 8:00a – 5:00p
All Other Counties Lady Lake


(877) 657-8889



(352) 633-9183 M-F, 8:00a – 5:00p

Emergency Contact Info

For water or wastewater related emergencies, customers can call the customer service office. Our answering service will contact an on-call technician to address after hour emergencies. Please refer to the phone numbers above listed under the Customer Service heading.

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