Phone
We’re here to help! Below is information to help get you connected with us as quickly as possible.
Payments
To make a payment by phone, you can use our automated telephone system 24 hours a day/7 days a week. To use this system, you will need to have an active account with the FGUA. Visa, Master Card, Discover credit cards, debit cards, and electronic checks can be used to make a payment with this system for any current bill. Please contact us directly at a customer service office for past due or final notice payments.
For payments by phone: 1-855-396-1256.
Customer Service
Our customer service offices are available to address any issues that you may have with your bill, establishing service, disconnecting service, water quality concerns, and any outages or service interruptions. To contact the correct location that serves you, please refer to the table below.
| Counties Served | Office | Phone | Fax | Day/Time |
|---|---|---|---|---|
| Hardee & Lee | North Fort Myers | (239) 543-1005 | (239) 543-2226 | M-F, 8:00a – 5:00p |
| Lee | Lehigh Acres | (239) 368-1615 | (239) 368-7486 | M-F, 8:00a – 5:00p |
| Pasco | New Port Richey | (727) 372-0115 | (727) 372-2677 | M-F, 7:00a – 7:00p |
| All Other Counties | Lady Lake
|
(877) 657-8889
|
(352) 633-9183 | M-F, 8:00a – 5:00p |