Proudly providing water and wastewater service to thousands of Floridians since 1999.

Outages & Notices

Service reliability and your safety are priorities for the FGUA. To assist you with finding information relevant to your community, the FGUA provides information online for large service interruptions, boil water advisories, notifications about your water, and resources related to those topics.

Please call your local office to report or obtain information on any outages not listed on this page. For phone listings, please visit our Phone section.

Click Here for frequently asked questions and important information from the Florida Department of Health

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Outage and Boil Water in Holiday, FL

System: Aloha Gardens

Status: Boil Water Lifted

Cause: Water Main Break

Customers Impacted: 3162

Effective Date: November 20, 2020

Rescission Date: November 24, 2020

The System-wide Aloha Gardens System Precautionary Boil Water Notice Advisory has been rescinded. Customers may now resume water use as desired.

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General Notice in Trinity, FL

System: Seven Springs

Customers Impacted: 273

Effective Date: November 5, 2020

Completion Date: November 5, 2020

Our water system recently violated a drinking water standard. Although this incident was not an emergency, as our customers, you have a right to know what happened and what we did to correct the situation.

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Treatment Change in New Port Richey

System: Seven Springs

Customers Impacted: 12900

Effective Date: December 14, 2020

Completion Date: January 11, 2021

The FGUA currently uses chloramines to disinfect your potable water. To maintain the pipes, chlorine disinfection will be replacing chloramines for up to four weeks (as needed) between Monday, December 14th and Monday, January 11. Pipes are also flushed to remove any sediment in the lines. These are routine measures as part of regular utility maintenance.

Emergency Numbers

Report an outage or emergency by alerting our on-call service team, 24/7.

Call Us »

Boil Water Questions

Have questions about a boil water notice or advisory? Check out our FAQ.

View FAQ »

Food Prep Guidelines

Download forms that you’ll need and view samples of documents.

View info »

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