Proudly providing water and wastewater service to thousands of Floridians since 1999.

Outages & Notices

Service reliability and your safety are priorities for the FGUA. To assist you with finding information relevant to your community, the FGUA provides information online for large service interruptions, boil water advisories, notifications about your water, and resources related to those topics.

Please call your local office to report or obtain information on any outages not listed on this page. For phone listings, please visit our Phone section.

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Boil Water in Winter Haven, FL

System: Orange Hill/Sugar Creek

Status: Boil Water in Effect

Cause: Water Main Break

Customers Impacted: 67

Effective Date: May 22, 2018

Completion Date: May 25, 2018

The Florida Governmental Utility Authority experienced a water line break in the FGUA Sugar Creek Utility System in Winter Haven. A two and a half inch PVC line broke near 120 Cottontail Lane, and was reported at approximately 3:00 p.m. on Tuesday, May 22, with service restored by 7:00 p.m. A Precautionary Boil Water Notice Advisory is in effect.

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Emergency Numbers

Report an outage or emergency by alerting our on-call service team, 24/7.

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Boil Water Questions

Have questions about a boil water notice or advisory? Check out our FAQ.

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Food Prep Guidelines

Download forms that you’ll need and view samples of documents.

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