Outages & Notices
Service reliability and your safety are priorities for the FGUA. To assist you with finding information relevant to your community, the FGUA provides information online for large service interruptions, boil water advisories, notifications about your water, and resources related to those topics.
Please call your local office to report or obtain information on any outages not listed on this page. For phone listings, please visit our Phone section.
System: Turtle Lakes
Customers Impacted: 259
Effective Date: November 5, 2019
Completion Date: January 15, 2020
Beginning November 2019, the FGUA will begin retrofitting meters, and ensure backflow prevention devices are working for customers that will soon receive reclaimed water service. During this process, customers may experience a brief interruption of service.
System: Seven Springs
Customers Impacted: 12900
Effective Date: November 11, 2019
Completion Date: December 9, 2019
The FGUA currently uses chloramines to disinfect potable water. To maintain the pipes, chlorine disinfection will be replacing chloramines for up to four weeks (as needed) between November 11 and December 9. Pipes are also flushed to remove any sediment in the lines. These are routine measures as part of regular utility maintenance.
Report an outage or emergency by alerting our on-call service team, 24/7.
Boil Water Questions
Have questions about a boil water notice or advisory? Check out our FAQ.
Food Prep Guidelines
Download forms that you’ll need and view samples of documents.