Proudly providing water and wastewater service to thousands of Floridians since 1999.

Outages & Notices

Service reliability and your safety are priorities for the FGUA. To assist you with finding information relevant to your community, the FGUA provides information online for large service interruptions, boil water advisories, notifications about your water, and resources related to those topics.

Please call your local office to report or obtain information on any outages not listed on this page. For phone listings, please visit our Phone section.

Click Here for frequently asked questions and important information from the Florida Department of Health

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Treatment Change in New Port Richey

System: Seven Springs

Customers Impacted: 12900

Effective Date: December 14, 2020

Completion Date: January 11, 2021

The FGUA currently uses chloramines to disinfect your potable water. To maintain the pipes, chlorine disinfection will be replacing chloramines for up to four weeks (as needed) between Monday, December 14th and Monday, January 11. Pipes are also flushed to remove any sediment in the lines. These are routine measures as part of regular utility maintenance.

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Treatment Change in Lehigh Acres, FL

System: Lehigh Acres

Customers Impacted: 13177

Effective Date: October 7, 2020

Completion Date: October 27, 2020

Beginning Wednesday, October 7th, 2020, the Florida Governmental Utility Authority (FGUA) will be conducting system flushing and temporarily change the disinfection process for the drinking water supply in your community.

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Planned Outage in New Port Richey

System: Seven Springs

Status: Boil Water Lifted

Cause: Planned Maintenance

Customers Impacted: 678

Effective Date: October 12, 2020

Rescission Date: October 14, 2020

Completion Date: October 14, 2020

The FGUA replaced the fire hydrant and shut-off valve near the Heritage Lake Clubhouse at 9151 Heritage Lake Boulevard.  Service was restored, and the Precautionary Boil Water Notice Advisory issued on Monday, October 12 has been rescinded on Wednesday, October 14.

Emergency Numbers

Report an outage or emergency by alerting our on-call service team, 24/7.

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Boil Water Questions

Have questions about a boil water notice or advisory? Check out our FAQ.

View FAQ »

Food Prep Guidelines

Download forms that you’ll need and view samples of documents.

View info »

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